Información de contacto

 

Contact Information Policies

Effective Date: September 9th, 2023 

Thank you for visiting Phytoca USA! We appreciate your interest in our products and services. To ensure transparency and establish clear guidelines regarding contact information, we have outlined our contact information policies below. Please take a moment to review them.

1. Contact Information

We are committed to providing you with accessible and reliable contact information. You can reach us through the following channels:

  • Customer Support Email: shop@phytocacosmetics.com
  • Customer Support Phone Number: +1 (305) 462-5959
  • Physical Address: 2355 NW 70th Avenue, UNIT D-7, MIAMI FL 33122

2. Response Times

We strive to respond to your inquiries and concerns in a timely manner. Our typical response times are as follows:

  • Email: We aim to respond to all emails within a couple hours.
  • Phone Calls: Our phone lines are open during our business hours, and we aim to answer all calls promptly.
  • Physical Address: Our physical address is for in-person visits only. Please call or email us for inquiries or concerns.

3. Business Hours

Our standard business hours for customer support inquiries are:

  • Monday - Friday: 9am - 5pm

Please note that these hours may be subject to change during holidays or special circumstances. Any updates to our business hours will be communicated through our website or social media channels.

4. Privacy and Security

Your privacy and security are important to us. When contacting us, please refrain from sharing sensitive personal information such as credit card details or passwords via email or phone. We will never request this information through these channels.

5. Communication Preferences

We respect your communication preferences. If you prefer not to receive marketing or promotional emails from us, you can opt-out by clicking the unsubscribe link in our emails or by contacting our customer support team.

6. Feedback and Concerns

We value your feedback and are committed to addressing any concerns you may have. If you have any suggestions, complaints, or issues related to our contact information policies, please don't hesitate to contact us.

7. Updates to Contact Information Policies

We may periodically update our contact information policies to reflect changes in our business practices or to comply with legal requirements. Any updates will be posted on our website, and the revised policies will become effective on the specified date.

By contacting us or using our services, you agree to abide by these contact information policies.

If you have any questions or require further clarification regarding our contact information policies, please contact our customer support team at shop@phytocacosmetics.com or +1 (305) 462-5959.

Thank you for choosing Phytoca USA. We look forward to serving you and providing the best shopping experience possible.